In today’s on-demand economy, it’s critical for businesses that provide delivery services to deliver fast, efficient and accurate results at all times to keep customers happy. A courier/delivery dispatch app can provide solutions for efficient and effective on demand logistics.
If deliveries and pickups are a core part of your business, you know how crucial it can be to have an effective dispatch management system to help optimize and streamline the distribution process. It doesn’t matter whether the service required is same-day, next-day, on-demand delivery, dedicated fleet services, or scheduled deliveries, your clients expect seamless on time pick-up and delivery service even in peak periods.
Traditional courier services are often low-tech operations and still rely on manual methods to transfer packages and parcels from point to point. This leaves a lot of room for errors:
- Manual Waybills
- Inconsistency in data entry
- Mis-keying information
- Missing packages
- Inadequate driver tracking
- Inadequate customer notifications
- Error in deliveries
Why use a courier dispatch app?
A dispatch app uses automation to increase efficiency and optimize manual tasks to eliminate these common issues. Simply put, it allows courier services to deliver packages anywhere in a quick and efficient manner.
A courier and/or delivery business might use it for:
- Order entry
- Label printing
- Automate dispatch
- Route scheduling
- Driver allocation
- Invoicing and bookkeeping
- Reporting and analysis
- KPI dashboards.
Many types of businesses use courier software including small businesses that want a digital transformation, courier delivery services who need to increase efficiency, retail and e-commerce storefronts who need on-demand couriers and large enterprise networks that need optimal efficiency on a large scale.
How courier dispatch software helps
Saving time and money while making your customers happy are important aspects of the shipping business, and automation has made it easy to achieve this. From quick food deliveries, medical courier services, legal courier services, package delivery and same day freight delivery services, independent drivers and delivery networks are empowered with automated functions to make more deliveries, faster.
Streamline Processes
One of the best features of a dispatch app is streamlining the delivery management system. From pickup to sorting & shipping, tracking and delivery, the whole process can be managed in one platform without having to worry about task repetition and delays. It automates manual processes, so it significantly reduces human error and oversight.
Better fleet management
A delivery software allows you to track your driver fleet accurately and receive real-time updates, which is essential for a centralized online system where you can dispatch and connect drivers easily and monitor delivery progress from start to finish.
Driver monitoring
Delivery software for small business can help track real time and historical data of the delivery process and send alerts when something goes wrong, such as when the delivery driver engages in unsafe driving practices. This enhances fleet safety and proactively manages poor-performing drivers.
Efficient scheduling
Courier and delivery dispatch apps enable fleet managers and dispatchers to come up with an organized and efficient way to plan dispatching schedules. It can set up delivery assignments, communicate any changes in the delivery as soon as possible, and find the nearest drivers to dispatch when any changes occur.
Delivery tracking
Courier and delivery systems provide a real-time tracking portal for pre-delivery notifications to customers. This provides estimated delivery time and an HTML tracking link that allows customers to track the route of their package every step of the journey. One of the best ways to provide them with transparency and make communication more efficient.
Collect proof of delivery
A dispatch app can also include proof of delivery (POD) software which can be easily managed from your dashboard to collect recipient names, signatures, and provide confirmation of exact delivery time and location.
Discover more powerful features
Our mobile dispatch app makes it easy for courier and delivery services to manage deliveries from start to finish. A software solution designed especially for delivery industries such as courier services, taxi services, rental companies, logistics companies, field sales companies, emergency services, and other businesses involved in dispatch and delivery, Simply Dispatch can easily add value to your workflow and help you become more efficient and profitable.
Are you looking to simplify your delivery operation and save hours? Contact us today to learn more!
